Nile dinner cruise in Cairo with transfer

The cruise was nice . Relaxing. Our driver was nice but drove so so slow did t think we were going to make it on time.

I made a reservation with this Nile cruise. They were not only extremely late picking us up but also not responsive. We made numerous attempts to contact them to get understanding of when they pick us up to no avail. They then just showed up and began calling us numerous times from the lobby. At this point, we had been waiting around all day and lost are will to go and were already undressed We asked for a refund which they wouldn’t oblige too but also begged that we still leave a good review? I think not. Very unprofessional